FAQs
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery time is about 7–14 business days, depending on your location and carrier availability. Shipping times may vary. For more details, please see our Shipping Policy.
Will I receive tracking information?
Tracking information is typically provided once your order has shipped. If available, it will be sent via email or accessible through your order confirmation.
Can our mini hoops be placed on walls?
Yes! Our mini hoops can be mounted on smooth wall surfaces for a more secure hold. For best performance, we recommend attaching the hoop to clean, flat surfaces such as drywall. Avoid heavily textured or uneven walls, as they may reduce the mounting strength.
Are our mini hoops made for outdoors?
Our mini hoops are designed primarily for indoor use, but they can also be used outdoors on smooth surfaces. For best longevity, we recommend avoiding prolonged exposure to rain, extreme heat, or harsh weather conditions.
What if my item arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. We’ll be happy to help resolve it.
Do you accept returns?
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please review our Return & Refund Policy for full details before initiating a return.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
I entered the wrong shipping address, what should I do?
If you notice an address error, contact us immediately. We cannot guarantee changes once an order has been processed or shipped.
How can I contact support?
You can reach us through the website or at hoopdreamco@gmail.com. Our typical response time is 24–48 hours. Please include your order number for faster assistance.